Frequently Asked Questions

Yes. BlueRock represents selected niche perfume houses through official brand relationships and operates as the UAE distribution arm for a curated portfolio of artistic perfumery brands.

BlueRock focuses on curation rather than volume. Each fragrance house is selected for its craft, identity and distinctive point of view, offering customers a more refined way to discover niche perfumery.

Through this website, BlueRock currently accepts orders for delivery within the United Arab Emirates and International. Some brands may also be available internationally through selected stores or partners.

Yes. Products sold through BlueRock are sourced through official brand relationships and trusted distribution channels.

BlueRock offers a focused selection of niche and artistic perfume houses. You can explore the full portfolio through the Brands page.

We aim to show products as accurately as possible. However, packaging, labels or presentation may occasionally change due to updates from the perfume house.

You can explore fragrances by brand, scent profile, concentration or collection. Product descriptions are written to help you understand the character, mood and olfactory direction of each perfume.

If samples or discovery sets are available, they will be shown on the product page. Please note that samples and discovery sets are not returnable once purchased.

Yes. Products sold through BlueRock are sourced through official brand relationships and trusted distribution channels.

Available payment methods may include Stripe, Apple Pay, Tabby and Tamara. The available options will appear during checkout.

Instalment options may be available through Tabby or Tamara, depending on your eligibility and the order value. Approval is handled directly by the payment provider.

Prices are shown in AED.

BlueRock is registered for VAT in the UAE under TRN 105251425200003. The final order total, including applicable VAT, delivery charges and discounts, will be shown before payment.

You can request cancellation before the order has been dispatched. Once the order has been dispatched, it cannot be cancelled and must follow the return process if eligible.

BlueRock delivers across the United Arab Emirates And International.

Yes.

Estimated delivery time will be shown during checkout or confirmed after your order is placed.

Delivery charges, if applicable, will be shown at checkout before you confirm your order.

Please contact us as soon as possible. If the order has not yet been dispatched, we may be able to update the address. Once dispatched, changes may no longer be possible.

The courier or customer-service team may contact you to arrange another delivery attempt. Additional charges may apply if delivery fails due to incorrect details or repeated missed attempts.

Yes, eligible items can be returned within 14 days of delivery, provided they are unused, unopened, sealed and in their original packaging.

The following items are not returnable for change-of-mind reasons:

• Opened or used perfumes
  
• Products with broken or removed seals
  
• Sale or clearance products
  

No. For hygiene and product-integrity reasons, opened, sprayed or tested perfumes cannot be returned for change-of-mind reasons.

Please contact us within 48 hours of delivery with your order number, clear photos of the product, and photos of the packaging. A short video may also be requested.

For approved change-of-mind returns, the customer is responsible for the return delivery cost. If the product is verified as damaged, defective or incorrect, BlueRock will arrange or cover the reasonable return delivery cost.

If you paid through Tabby or Tamara, the refund will be processed through the same provider. Any instalment adjustment or repayment timeline will follow their own procedures.

You can contact us by email or WhatsApp:

Email: info@bluerockdxb.com

Telephone / WhatsApp: 00971543878632

You can contact us for help with orders, delivery, product information, returns, refunds, damaged items, payment questions or general enquiries.

Yes. Customers can contact BlueRock through WhatsApp using the official contact number listed on the website.

Yes. Retailers, concept stores and perfume houses can contact BlueRock for partnership or distribution-related enquiries.

Yes. BlueRock works with selected retail partners and luxury beauty retailers in the UAE as part of its distribution presence.

Partnership enquiries can be sent to:

info@bluerockdxb.com