Refund Policy

Last updated: 8 July 2026

1. Refund Overview

Approved refunds are issued to the original payment method used for the order.

Refunds are processed after the return or claim has been approved and, where required, after the returned product has been received and inspected.

2. Refund Timeframe

Approved refunds usually take 7–14 business days after approval to appear in your account.

The exact timing may depend on your bank, card issuer or payment provider.

3. Original Payment Method

Refunds can only be issued to the original payment method, including:

  • Card payment through Stripe
  • Apple Pay
  • Tabby
  • Tamara

We are unable to issue refunds to a different card, bank account or third-party account unless required by law or approved by BlueRock in exceptional circumstances.

4. Refunds for Change-of-Mind Returns

For approved change-of-mind returns, the product must meet the conditions in our Returns & Exchanges Policy.

The customer is responsible for the return delivery cost unless BlueRock confirms otherwise.

Original delivery charges are not normally refundable for change-of-mind returns.

5. Refunds for Damaged, Defective or Incorrect Products

If a product is verified as damaged, defective or incorrect, BlueRock will provide an appropriate remedy.

This may include:

  • Replacement
  • Exchange
  • Return
  • Full refund
  • Partial refund, where appropriate

BlueRock will arrange or cover the reasonable return delivery cost for verified damaged, defective or incorrect products.

6. Tabby and Tamara Refunds

If you paid through Tabby or Tamara, the approved refund will be processed through the same provider.

Any instalment adjustment, remaining balance or repayment timeline is managed according to the provider’s own process.

Customers should continue following their payment schedule until Tabby or Tamara confirms that the payment plan has been updated.

7. Sale and Promotional Orders

If a refunded product was part of a promotion, bundle, gift offer or discount, the refund may be recalculated based on the final amount actually paid and the terms of the promotion.

Any complimentary gift connected to the returned product may also need to be returned unused and in original condition.

8. Refused Refunds

A refund may be refused where:

  • The product has been opened, sprayed or used.
  • The original seal has been broken or removed.
  • The product is not returned in its original condition.
  • Packaging or accessories are missing.
  • The product was damaged after delivery.
  • The return request was made outside the allowed period.
  • The item is non-returnable.
  • The returned item does not match the approved return request.

9. Contact

For refund enquiries:

Email: info@bluerockdxb.com
Telephone / WhatsApp: 00971543878632