Shipping & Delivery

Last updated: 8 July 2026

1. Delivery Area

BlueRock currently delivers online orders in United Arab Emirates and International.

This includes delivery across the Emirates and International, subject to courier coverage and service availability.

2. International Delivery

This website currently offer international shipping.

BlueRock products may be available internationally through selected stores, distributors or retail partners. Orders placed outside this website are subject to the policies of the relevant seller.

3. Delivery Charges

Delivery charges, if applicable, will be displayed at checkout before you confirm your order.

Delivery fees may vary depending on location, order value, delivery service or promotion.

4. Delivery Time

Estimated delivery times will be shown at checkout or communicated after your order is placed.

Delivery times are estimates and may vary depending on:

  • Courier availability
  • Delivery location
  • Public holidays
  • Weather conditions
  • Traffic or access restrictions
  • Incorrect or incomplete address details
  • Failed delivery attempts
  • Operational delays outside our control

5. Order Processing

Orders are processed after successful payment confirmation.

Orders placed on weekends, public holidays or outside working hours may be processed on the next working day.

During launches, promotions or peak periods, order processing may take longer than usual.

6. Delivery Information

Customers must provide accurate delivery information, including:

  • Full name
  • Mobile number
  • Complete address
  • Building name or villa number
  • Area and Emirate
  • Any access instructions, where needed

BlueRock is not responsible for delivery delays caused by incorrect or incomplete details.

7. Receiving Your Order

A courier may require a signature, verification code, phone confirmation or another proof of receipt.

If another person receives the order at the delivery address, that person may be treated as authorised to receive it on your behalf.

8. Failed Delivery Attempts

If delivery cannot be completed, the courier or our customer-service team may contact you to arrange another attempt.

Additional charges may apply where delivery fails because:

  • The customer cannot be contacted.
  • The address is incorrect.
  • No one is available to receive the order.
  • Access to the location is unavailable.
  • The customer requests a delivery change after dispatch.

9. Changing Delivery Address

If you need to change your delivery address, contact us as soon as possible.

If the order has not been dispatched, we may be able to update the address. Once dispatched, address changes may not be possible.

10. Delayed Orders

If your order is delayed, please contact us and we will check the status with the courier.

BlueRock is not responsible for delays caused by events outside our reasonable control, but we will support you in resolving delivery issues where possible.

11. Damaged Packages

If the delivery package appears damaged, please take photos before opening it.

If the product inside is damaged, defective or incorrect, contact us within 48 hours of delivery with your order number, product photos and packaging photos.

12. Contact

For delivery enquiries:

Email: info@bluerockdxb.com
Telephone / WhatsApp: 00971543878632