Returns & Exchanges

Last updated: 8 July 2026

1. Return Period

You may request an eligible return within 14 days from the date of delivery.

Return requests made after 14 days may not be accepted unless required by applicable law.

2. Return Conditions

For a change-of-mind return, the product must be:

  • Unused
  • Unopened
  • Unsprayed
  • Unaltered
  • Sealed, with the original seal intact
  • In its original packaging
  • In resaleable condition
  • Accompanied by proof of purchase

For hygiene and product-integrity reasons, opened, sprayed or tested perfumes cannot be returned for change-of-mind reasons.

3. Non-Returnable Items

The following items are not returnable for change-of-mind reasons:

  • Opened, sprayed or used perfumes
  • Products with broken or removed seals
  • Samples
  • Discovery sets
  • Testers
  • Gift cards
  • Sale or clearance products
  • Personalised or customised products
  • Products damaged after delivery due to misuse or improper storage

These exclusions do not apply where the product is verified as damaged, defective or incorrect.

4. Exchanges

Exchanges may be offered where the product is eligible and stock is available.

If the replacement product is unavailable, we may process an approved refund instead.

If the new product has a higher price, the difference must be paid before dispatch. If it has a lower price, the difference may be refunded to the original payment method.

5. Damaged, Defective or Incorrect Products

Please inspect your order as soon as it arrives.

If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photos of the product
  • Photos of the external packaging
  • Photos of the internal packaging
  • A short video, if requested

Please keep the product and all packaging until the case has been reviewed.

6. Return Delivery Costs

For approved change-of-mind returns, the customer is responsible for the return delivery cost unless BlueRock confirms otherwise.

If the product is verified as damaged, defective or incorrect, BlueRock will arrange or cover the reasonable return delivery cost.

Customers must follow the return instructions provided by BlueRock. Independently arranged returns may not be reimbursed unless approved in advance.

7. How to Request a Return or Exchange

To request a return or exchange, contact:

Email: info@bluerockdxb.com
Telephone / WhatsApp: 00971543878632

Please include:

  • Your order number
  • The item you want to return or exchange
  • Reason for the request
  • Supporting photos or videos, where relevant

Our team will review the request and provide instructions if approved.

Do not send any product back without approval and return instructions.

8. Inspection

Returned products will be inspected after they are received.

A return or exchange may be refused if:

  • The product has been opened or used.
  • The seal has been broken.
  • The product has been sprayed or tested.
  • The packaging is incomplete.
  • The product is damaged after delivery.
  • The request is outside the allowed period.
  • The product is not eligible for return.
  • The returned item does not match the approved request.

9. Refund After Return

If a return is approved after inspection, the refund will be issued to the original payment method.

Approved refunds usually take 7–14 business days after approval, depending on the bank or payment provider.

10. Promotional Orders

If a returned product was purchased as part of a promotion, bundle or gift offer, the refund or exchange may be adjusted according to the terms of the original offer.

Any free gift connected to the returned product may also need to be returned unused and in original condition.

11. Contact

For returns or exchanges:

Email: info@bluerockdxb.com
Telephone / WhatsApp: 00971543878632