Terms & Conditions

Last updated: 8 July 2026

1. About These Terms

These Terms & Conditions govern your access to and use of the BlueRock website and any order placed through it.

The website is operated by:

BlueRock Trading – F.Z.E
B.C. 1307862
TRN 105251425200003
Ajman Free Zone, C1 Building
United Arab Emirates

By using the website or placing an order, you agree to these Terms & Conditions, together with our Privacy Policy, Cookie Policy, Shipping & Delivery Policy, Refund Policy, and Returns & Exchanges Policy.

2. Website Territory

This website currently accepts orders for delivery within the United Arab Emirates only.

Products available through stores or partners outside the UAE are sold independently and are not governed by these Terms.

3. Guest Checkout

You may place an order without creating a customer account.

You are responsible for providing complete and accurate information at checkout, including your name, email address, phone number, delivery address and payment details.

BlueRock is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

4. Products

We aim to present each product as accurately as possible. However:

  • Packaging may change without prior notice.
  • Product colours may vary depending on screen settings.
  • Fragrance notes and descriptions are provided as guidance.
  • Product images may include props or styling items not included with the purchase.
  • Availability is subject to stock.

Please read the product details carefully before placing an order.

5. Product Use

Fragrance products should be used according to the instructions and warnings shown on the packaging.

If you have allergies or sensitivities, please review the ingredients before use. If you experience irritation or an adverse reaction, stop using the product and seek appropriate advice.

6. Prices and VAT

Prices are displayed in AED.

The final order total, including applicable VAT, delivery charges and discounts, will be shown before payment.

BlueRock Trading – F.Z.E is registered for VAT under:

TRN 105251425200003

We may update prices at any time. Price changes will not affect orders that have already been accepted.

If a product is listed at an obviously incorrect price due to a technical or human error, we may contact you to confirm the correct price or cancel and refund the affected item.

7. Placing an Order

Submitting an order means you are making an offer to purchase the selected products.

An automated order confirmation means we have received your order. The order is accepted when it is confirmed for fulfilment or dispatched.

Adding an item to your cart does not reserve the item.

8. Refusal or Cancellation by BlueRock

We may refuse or cancel an order where:

  • The product is unavailable.
  • Payment cannot be authorised.
  • Delivery information is incomplete or incorrect.
  • A pricing or product-information error has occurred.
  • Fraudulent or suspicious activity is detected.
  • The order breaches these Terms.
  • Fulfilment is not possible for operational or legal reasons.

If payment has already been collected for a cancelled order, the amount will be refunded to the original payment method.

9. Payment

Available payment methods may include:

  • Stripe card payments
  • Apple Pay
  • Tabby
  • Tamara

By submitting payment details, you confirm that you are authorised to use the selected payment method.

Tabby and Tamara are independent payment providers. Their approval, instalment plans, late fees, refunds and payment schedules are governed by their own terms and conditions.

10. Order Cancellation by Customer

You may request cancellation before the order has been dispatched.

Once the order has been dispatched, it cannot be cancelled. You may request a return if the product meets the return conditions.

11. Shipping and Delivery

BlueRock delivers across the United Arab Emirates.

Estimated delivery times and delivery charges will be shown at checkout or communicated after the order is placed.

Delivery times are estimates and may be affected by courier delays, public holidays, weather conditions, access restrictions, incorrect address details or events outside our reasonable control.

12. Returns and Exchanges

Eligible products may be returned within 14 days of delivery, provided they are unopened, unused, sealed and in their original packaging.

Opened, sprayed, tested or unsealed perfumes cannot be returned for change-of-mind reasons.

Please refer to our Returns & Exchanges Policy for full details.

13. Refunds

Approved refunds are issued to the original payment method.

Refunds usually take 7–14 business days after approval, depending on the customer’s bank or payment provider.

Please refer to our Refund Policy for full details.

14. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

We may request your order number, product photos, packaging photos and a short video to assess the issue.

If the product is verified as damaged, defective or incorrect, BlueRock will arrange or cover the reasonable return delivery cost.

15. Promotions and Discount Codes

Promotions and discount codes:

  • Are valid only during the stated period.
  • May apply only to selected products.
  • May have minimum order values.
  • Cannot be exchanged for cash.
  • May not be combined unless stated.
  • May be withdrawn in case of misuse, fraud or technical error.

16. Intellectual Property

All website content is protected by intellectual-property laws.

You may use the website for personal shopping purposes only. You may not copy, reproduce, modify or commercially use the content without permission.

17. Third-Party Services

The website may use third-party services, including Shopify, Stripe, Apple Pay, Tabby, Tamara, delivery providers, Google, Meta and TikTok.

These third parties operate under their own terms and privacy practices.

18. Liability

Nothing in these Terms limits any mandatory consumer rights under UAE law.

To the extent permitted by law, BlueRock is not responsible for indirect losses, delays outside our control, misuse of products, third-party service issues or minor variations in packaging or product appearance.

19. Changes to These Terms

We may update these Terms from time to time. The version published at the time of your order will normally apply to that order.

20. Contact

Email: info@bluerockdxb.com
Telephone / WhatsApp: 00971543878632